Information You Need to Know:
- Payment Policy: Once the visa application has been submitted to the UAE government, the full fee must be paid before processing begins. The fee is non-refundable, regardless of the outcome of the visa application.
- Visa Processing: All visa applications are handled by the UAE Immigration Department, and the decision regarding approval or rejection rests solely with them. Neither UTM nor any other party can influence or control the outcome.
If your request was submitted with Urgent or Instant processing and issuance was delayed beyond the stated timeframe, the additional amount will be refunded.
- Visa Details: The visa validity, duration of stay, and number of entries vary depending on the visa type.
- Liability and Error Correction Policy: UTM and UAE Immigration are not liable for any fees, charges, or costs incurred due to visa delays or rejections.
In the event of an error caused by UTM in the issued visa, UTM commits to providing an alternative visa for all travellers and partially covering the costs of adjusting flight and hotel bookings, up to a maximum of AED 1,000 per person. UTM’s responsibility is limited to the correction of errors as outlined in this clause.
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