Last Update: 17th of August 2016


Refunds & Cancellation Policy

Air Tickets:

  • Air tickets are not refundable once issued.
  • Amendment requests will be handled per case basis, amendments depend on flight availability.
  • Amendment charges will apply as per airline conditions, UTM fees will be added on case by case basis.

Hotel Bookings:

  • Bookings can be cancelled/ refunded only as per policy from suppliers, hotels and online systems.
  • Cancellation policies are given to customers per case basis.
  • Cancellation/Amendment charges will apply as per hotel conditions, UTM fees will be added on case by case basis.
  • No shows are non-refundable.
Visas:
  • Official visa fees and UTM service fees are not the price of a visa, they are they procesing fees. A visa is on official approval of entrance to a county and does not have a commercial value.
  • Official visa fees and UTM service fees are non refundable once a visa is processed, regardless the outcome of the process and regardless if it concludes or not.


Delivery Information

  • All air ticket, hotel bookings and other tourist services will be delivered via e-ticket, which is sent to the customer's email address.


Products and Pricing

  • Products: Airline tickets, Hotel Bookings, Visas, Private Jet Charters, MICE, Cruises, Transfers, Tours.
  • Price: Prices will depend on customer request, dates, type of service, destination, season... Call for quote...


Credit Card Payments

Click here to view our payment policy


Contact Information

UAE Customer Service: +971-4-420-7800


Dubai, UAE.